Privacy Policy
Effective Date: November 2, 2025
1. Introduction
Veterans Alliance Home Loans, a division of Zap Mortgage, LLC (“Veterans Alliance,” “Company,” “we,” “us,” or “our”), values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (“Website”) or utilize our mortgage-related services.
By accessing our Website or submitting personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect both personal and non-personal information as part of providing mortgage and related financial services.
Personal Information: Includes your name, address, phone number, email address, Social Security number, date of birth, employment and income information, credit history, property details, and other financial data required to process or service your loan.
Non-Personal Information: Includes browser type, IP address, device identifiers, operating system, and Website usage data gathered through cookies, analytics tools, and similar technologies.
3. How We Use Your Information
- Process, underwrite, and service mortgage loans.
- Verify identity and prevent fraud.
- Communicate with you regarding your application, services, or promotions.
- Improve our Website, marketing, and customer experience.
- Comply with legal, regulatory, and investor requirements.
We may also use aggregated or anonymized data for internal analytics, reporting, or performance improvement.
4. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Trusted third-party vendors that assist with loan origination, underwriting, processing, closing, customer support, and marketing.
- Legal and Regulatory Authorities: When required by law, subpoena, regulation, or government request.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving Veterans Alliance or Zap Mortgage, LLC.
All service providers and partners are required to protect your information and use it only for authorized purposes.
5. Data Security
We employ administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse. Despite these measures, no system can be guaranteed completely secure, and we encourage you to take precautions when transmitting personal data online.
6. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving marketing communications.
- Restrict or object to certain types of data processing.
To exercise your rights, contact us using the information below. We may require identity verification before processing your request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze Website traffic, and support marketing efforts. You may disable cookies in your browser settings, though some Website features may be limited as a result.
8. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies before submitting any information.
9. Children’s Privacy
Our services are intended for adults 18 years or older. We do not knowingly collect personal information from minors. If we learn we have inadvertently collected information from a child under 18, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised effective date. Your continued use of our Website or services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Veterans Alliance Home Loans
A Division of Zap Mortgage, LLC
670 Meridian Way, Suite 150
Westerville, OH 43082
Email: [email protected]
Phone: 888-927-1203